Luxury Soap

Scheduling and Cancellations

When scheduling your first appointment, you will be required to fill out a few forms online - this will help me prepare for our session.

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule please notify us at least 24 hours in advance at 440-497-0759.


A 24-hour notice is required for cancellation of an appointment, or you will be charged in full for the

appointment. Payment is due before your next appointment. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. 


Please call/text 440-497-0759 asap if you are running late. We will work together to be efficient without rushing or we may opt for a shorter session to allow others to be seen on time. Appointment times are as scheduled and cannot extend beyond the scheduled time to accommodate late

arrivals. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.


Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your

appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour

notice period, the cancellation fee may be waived.

MISSED APPOINTMENTS/NO SHOW POLICY: An appointment is considered missed if you have not called/arrived 10 minutes after the scheduled time. We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call/text if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.